1. Who We Are

Damsak Gıda İçecek Tur. Tem. İnş. Teks. Ürün. San. Tic. Ltd. Şti. (“Damsak”, “we”, “us”) operates www.damsak.com.tr. This policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or place an order. We are based in İzmir, Türkiye, and serve domestic and selected international markets.

2. Information We Collect

Depending on how you use our website, we may process your name, contact details, billing and delivery addresses, country, order history, purchased items, payment status and transaction references, customer-service correspondence, IP address, browser and device information, website usage information and marketing preferences. Payments are handled by the payment providers offered at checkout; we do not need your complete payment-card number to fulfill an order.

3. Why We Use Your Data

We use relevant information to process purchases and payments; arrange shipping, returns and refunds; issue invoices; provide support; communicate order updates; maintain website security; detect misuse; improve our services; and comply with accounting, tax, customs and other legal duties. We send promotional communications only when permitted by applicable law.

4. Legal Grounds

Where applicable, our legal grounds include performing a contract, complying with a legal obligation, pursuing legitimate interests that do not override your rights, establishing or protecting legal claims, and your consent when required. Turkish Personal Data Protection Law No. 6698 (KVKK) applies to relevant processing, and the GDPR may apply to certain activities involving individuals in the European Economic Area.

5. Who Receives Information

We may share only the information needed with our e-commerce platform provider (İKAS), payment and banking partners, delivery companies, customs and logistics providers, hosting and security providers, customer-service and communications vendors, professional advisers and competent authorities where legally required. We do not sell or rent customer personal information.

6. International Orders and Transfers

International deliveries may require sharing recipient and shipment details with carriers, customs intermediaries and authorities in destination countries. Other service providers may also process information outside Türkiye. Where legally required, we use applicable international-transfer mechanisms and safeguards under KVKK and, where relevant, GDPR. The specific mechanism depends on the recipient and circumstances.

7. Cookies and Website Analytics

Essential cookies support website functionality, including shopping-cart and checkout features. Optional analytics, preference or advertising technologies may be used depending on the services enabled and your choices. Where required by law, non-essential cookies are activated only after appropriate consent. You can manage cookies using available site controls and your browser settings.

8. How Long We Keep Information

We retain information only as long as needed for the relevant purpose, applicable tax and accounting requirements, customer-service needs, dispute resolution or other lawful obligations. Retention periods vary by record type. When retention is no longer justified, information is deleted, destroyed or anonymized as applicable.

9. How We Protect Information

We use reasonable technical and organizational safeguards, such as encrypted website connections and access controls, to reduce risks of unauthorized access, loss or disclosure. No online service can guarantee absolute security.

10. Your Privacy Rights

Depending on applicable law, you may request access to or correction of your personal data, request deletion or restriction, object to certain processing, withdraw consent, request portability or lodge a complaint with a competent data protection authority. Under KVKK, additional statutory rights may apply. Contact [email protected] to submit a request. We may verify your identity before responding. Some information must be retained when required by law.

11. Accounts and Marketing

You may update available account information through your account or contact us for assistance. Marketing messages are sent in accordance with applicable consent and communications rules. You may opt out of promotional messages without affecting essential order notifications.

12. Children and Third-Party Links

Our website is not specifically directed at children. We do not knowingly process children's personal information unlawfully. External websites and services linked from our store may have their own privacy practices, which we encourage you to review.

13. Policy Updates

We may revise this policy to reflect legal, technical or operational changes. The latest version and update date will appear on this page. Where required, we will provide additional notice or obtain consent.