Distance Sales Agreement
Last Updated: October 11, 2025
This Distance Sales Agreement (“Agreement”) has been executed electronically between the following parties under the terms and conditions set forth below.
ARTICLE 1 – PARTIES
BUYER (hereinafter referred to as the “Buyer”):
Name & Surname:
Address:
SELLER (hereinafter referred to as the “Seller”):
Company Title: Damsak Gıda İçecek Tur. Tem. İnş. Teks. Ürün. San. ve Tic. Ltd. Şti.
Address: Halkapınar Mah. 1203/11 Sokak No:2/N Meyva İş Merkezi, Konak, İzmir, Türkiye
Phone: +90 (232) 433 23 50
Email: [email protected]
Tax Office: Ege V.D.
Tax No: 2690365331
By accepting this Agreement, the Buyer acknowledges that upon confirming the order, they are obliged to pay the total order amount, including applicable shipping costs, taxes, and any other additional fees as specified.
ARTICLE 2 – DEFINITIONS
In the interpretation and implementation of this Agreement:
• Ministry: The Ministry of Trade of the Republic of Türkiye
• Law: Law No. 6502 on the Protection of Consumers
• Regulation: Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188)
• Service: Any consumer transaction other than supplying goods for a fee or benefit
• Seller: The company that offers goods or services to consumers within the scope of its commercial activities
• Buyer: The real or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes
• Site: The Seller’s official website – www.damsak.com.tr
• Orderer: The real or legal person placing an order via the Seller’s website
• Product: Any movable good subject to shopping, including digital content, software, sound, image, and other intangible goods
• Parties: The Buyer and the Seller
ARTICLE 3 – SUBJECT
This Agreement regulates the rights and obligations of the Parties regarding the sale and delivery of the product(s) that the Buyer orders electronically via the Seller’s website, in accordance with Law No. 6502 and the Regulation on Distance Contracts.
All prices displayed on the Site are sales prices. Announced prices remain valid until updated or changed. Time-limited offers are valid until the specified expiry date.
ARTICLE 4 – SELLER INFORMATION
Company Title: Damsak Gıda İçecek Tur. Tem. İnş. Teks. Ürün. San. ve Tic. Ltd. Şti.
Address: Halkapınar Mah. 1203/11 Sokak No:2/N Meyva İş Merkezi, Konak, İzmir, Türkiye
Phone: +90 (232) 433 23 50
Email: [email protected]
Tax Office: Ege V.D.
Tax No: 2690365331
ARTICLE 5 – BUYER INFORMATION
Name / Surname:
Delivery Address:
Phone:
Email:
ARTICLE 6 – ORDERER INFORMATION
Name / Surname or Company Name:
Address:
Phone:
Email:
ARTICLE 7 – PRODUCT INFORMATION
7.1. The main characteristics (type, quantity, brand/model, color, etc.) of the product(s) or service(s) are displayed on the Seller’s website.
7.2. All prices include taxes and are valid at the time of order confirmation.
7.3. Total amount payable, including taxes and shipping, will be clearly displayed before the Buyer confirms the order.
7.4. Shipping costs are borne by the Buyer unless otherwise stated.
ARTICLE 8 – INVOICE INFORMATION
Name / Surname / Company:
Address:
Phone:
Email:
The invoice will be delivered together with the order to the billing address provided.
ARTICLE 9 – GENERAL PROVISIONS
9.1. The Buyer acknowledges that they have reviewed and approved the pre-information form containing product features, price, payment, and delivery details before confirming the order electronically.
9.2. The product(s) will be delivered within a maximum period of 30 days, unless otherwise stated. In cases where delivery is delayed, the Buyer has the right to cancel the order.
9.3. The Seller undertakes to deliver the product(s) complete, in accordance with the specified characteristics, with warranty certificates and usage manuals, if applicable.
9.4. The Seller may supply a product of equal quality and price upon the Buyer’s consent before the order is fulfilled.
9.5. If it becomes impossible for the Seller to fulfill its obligations, the Seller will notify the Buyer within 3 days and refund the total amount within 14 days.
9.6. If payment is not completed or canceled in bank records, the Seller is not obliged to deliver the product.
9.7. In case of unauthorized use of the Buyer’s credit card after delivery, if the product price is not paid by the bank, the Buyer must return the product to the Seller within 3 days, with shipping costs borne by the Seller.
9.8. In the event of force majeure (natural disasters, strikes, pandemic, technical failure, etc.), the Seller shall inform the Buyer immediately. The Buyer may request cancellation, replacement, or postponement of the order.
9.9. By accepting this Agreement, the Buyer consents to being contacted by the Seller via email, SMS, or phone for order-related or marketing purposes.
9.10. The Buyer must inspect the product at delivery. Damaged, broken, or defective goods should not be accepted from the courier. Once accepted, the product is deemed undamaged.
9.11. The Seller reserves the right to request additional verification (such as ID or bank statement) in cases of potential fraud or security risk.
9.12. The Buyer agrees to provide accurate information on the website and compensate any damages arising from false information.
9.13. The Buyer undertakes to use the Seller’s website lawfully and responsibly.
9.14. The Buyer may not use the Site for unlawful purposes or interfere with other users’ services.
9.15. Links to third-party websites are provided for convenience and do not imply endorsement. The Seller is not responsible for their content.
9.16. The Buyer is solely responsible for any legal or criminal consequences arising from violations of this Agreement.
ARTICLE 10 – RIGHT OF WITHDRAWAL
10.1. The Buyer may withdraw from this Agreement within 14 days of receiving the product, without giving any reason and without incurring any penalty, by notifying the Seller in writing.
10.2. To exercise the right of withdrawal, the Buyer must send written notice (by email or registered mail) within 14 days and return the product in compliance with the conditions below:
a) The invoice must be returned with the product.
b) The return form must be completed.
c) The product must be unused, undamaged, and in its original packaging.
d) The Seller must refund the payment within 10 days after receiving the product, and collect the goods within 20 days.
e) The Buyer is responsible for any loss of value due to misuse.
f) If a campaign discount threshold is affected by the return, the corresponding discount will be revoked.
ARTICLE 11 – PRODUCTS EXCLUDED FROM WITHDRAWAL
The right of withdrawal does not apply to:
• Perishable goods or those likely to expire soon,
• Products that cannot be returned for health or hygiene reasons once unsealed,
• Personalized or custom-made items,
• Digital content, downloadable software, or audio/video media once opened,
• Newspapers, magazines, or similar periodicals.
Cosmetics, personal care items, food products, or any goods whose seal is broken are non-returnable for hygiene and safety reasons.
ARTICLE 12 – DEFAULT AND LEGAL CONSEQUENCES
If the Buyer defaults on credit card payments, they shall be liable under the terms of their agreement with the issuing bank and responsible for all interest, legal fees, and collection costs.
ARTICLE 13 – GOVERNING LAW AND JURISDICTION
This Agreement is governed by the laws of the Republic of Türkiye.
In case of disputes, the Consumer Arbitration Committees or Consumer Courts in the Buyer’s or Seller’s jurisdiction shall have authority, depending on the monetary limits specified in Turkish consumer law.
This Agreement is concluded for commercial purposes.
ARTICLE 14 – EFFECTIVENESS
When the Buyer completes the payment for the order on the Seller’s website, this Agreement is deemed accepted and effective.
The Seller must ensure that this Agreement is accessible and approved by the Buyer before completing the purchase.
SELLER:
Damsak Gıda İçecek Tur. Tem. İnş. Teks. Ürün. San. ve Tic. Ltd. Şti.
Halkapınar Mah. 1203/11 Sokak No:2/N Meyva İş Merkezi, Konak, İzmir, Türkiye
📞 +90 (232) 433 23 50
BUYER:
Name:
Address:
Date