Return & Refund Policy

Last Updated: October 11, 2025

At Damsak Gıda, we take great care to ensure that every product reaches you in perfect condition.

However, due to the nature of our food and consumable products, certain return restrictions apply in order to maintain product safety and hygiene standards.

1. Non-Returnable Items

Products whose packaging has been opened, used, or partially consumed cannot be returned or exchanged, except in cases of a proven manufacturing defect.

This rule applies to all food, beverage, cosmetic, or consumable products for health and safety reasons.

2. Right of Withdrawal (Return Eligibility)

If the product has not been opened or used, you may return it within 7 days from the date of delivery without giving any reason, provided that the conditions below are met.

The withdrawal period begins on the day the product is received by the customer.

3. Conditions for Return Eligibility

1. Returns must be made in the original, unopened, and undamaged packaging, along with the original invoice.

2. Any promotional or gift items received with your purchase must also be returned in full, undamaged, and in their original packaging.

3. Items that include a protection seal, hygiene tape, or safety band must be completely intact and unbroken.

4. Return Procedure

1. Contact Us Before Returning:

Please contact our customer support team before shipping any return. You can email us at [email protected] to initiate the process.

2. Shipping the Return:

Products should be shipped via prepaid shipping (sender pays) to our designated return address.

Packages sent with “collect on delivery” (receiver pays) will not be accepted.

The shipping fee for returns is the responsibility of the customer.

3. Packaging:

Please ensure that the returned item is securely packaged to prevent damage during transport.

If a product is damaged during shipping, the return will not be accepted, and the refund process will not proceed.

4. Refund Timeline:

Once we receive and inspect the returned item and confirm that it meets all return conditions, the refund will be issued to your credit card within 3 business days.

Please note: shipping costs are non-refundable.

5. Manufacturing Defects

If a product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos and a brief description.

Once verified, we will offer a replacement or a full refund at no extra cost to you.

6. Contact Information

For any return, refund, or product support inquiries, please contact:

Damsak Gıda İçecek Tur. Tem. İnş. Teks. Ürün. San. Tic. Ltd. Şti.

📧 Email: [email protected]

🌐 Website: www.damsak.com.tr

✅ Summary

• Opened or used products cannot be returned (except for manufacturing defects).

• Unopened products may be returned within 7 days of delivery.

• Return shipping costs are covered by the customer.

• Refunds are issued within 3 business days after product inspection.

• Returns sent as “receiver pays” will not be accepted.