1. Return Window

Contact us within 14 calendar days after delivery if you wish to request a return. This voluntary return offer applies to eligible items that are unopened, unused, undamaged and in their original protective packaging. Please do not send an item back before receiving return instructions.

Where local law gives you a longer period or different cancellation rights, those rights take priority. For example, in the EU and UK, applicable statutory cancellation procedures and deadlines remain unaffected by this voluntary policy.

2. Food Products and Exceptions

Because we sell food products, some items cannot be accepted under our voluntary change-of-mind return offer, including products with opened or broken protective seals, products that have been used, and items that cannot safely be resold. Perishable products and other goods may be excluded where permitted by applicable law.

Important: Food products are not automatically excluded from all legal return rights. Any mandatory rights relating to defective, incorrect or non-conforming goods remain fully available.

3. How to Request a Return

Email [email protected] with your order number, the items concerned, the delivery date and the reason for your request. Photos are helpful for damaged or incorrect items. We will review the request and provide the appropriate return address and instructions.

For voluntary returns, please contact us within the 14-day window and follow the instructions we provide. Statutory withdrawal and return deadlines applicable in your country are not reduced by this process.

4. Return Shipping Costs

For voluntary change-of-mind returns outside jurisdictions where the law requires otherwise, the customer is responsible for the direct cost of return shipping and any applicable return-related charges. We recommend a tracked shipping service. We will explain the applicable return arrangements before you ship.

If an item arrives damaged, defective or incorrect, contact us promptly. We will provide an appropriate remedy and cover return costs where required by applicable law. Your statutory rights always take precedence over this section.

5. Refunds

Approved refunds will generally be issued to the original payment method. For voluntary returns, refunds are processed after the returned item is received and inspected, normally within 14 days. Depending on your bank or payment provider, it may take additional time for the funds to appear.

Where mandatory consumer law requires earlier reimbursement, reimbursement of standard outbound delivery charges or another refund procedure, we will follow that law. Additional expedited delivery charges may be treated differently where permitted.

6. Damaged, Defective or Incorrect Orders

If your parcel arrives damaged or you receive an incorrect product, please email us as soon as possible, ideally with clear photos of the product, packaging and shipping label. We will assess the issue and arrange a replacement, refund or other legally appropriate remedy.

Reporting promptly helps us investigate carrier damage, but it does not remove your mandatory consumer rights.

7. Order Cancellations

If you need to cancel an order before dispatch, contact us immediately. We will try to stop fulfillment where possible. If the order has already shipped, the relevant return or statutory cancellation process will apply.

8. International Customs and Duties

Cross-border returns may involve customs documentation, duties or handling procedures. Please contact us before sending any international return so that we can provide the correct instructions. Any refunds or adjustments of taxes and duties will depend on the original transaction, applicable law and customs procedures.

9. Your Local Consumer Rights

This policy does not limit rights that cannot legally be excluded in your country of residence. In particular, eligible consumers in the European Union and United Kingdom may have statutory cancellation rights and separate protections for faulty or non-conforming goods. Other markets, including the United States and Saudi Arabia, may apply different consumer protection rules.

10. Contact Us

This policy should be read together with the shipping and checkout information applicable to your destination. If there is any conflict with mandatory consumer protection law, the mandatory law prevails.