Distance Selling Agreement

Last updated: 22 October 2026

1. Seller Information

Seller: Damsak Gıda İçecek Tur. Tem. İnş. Teks. Ürün. San. Tic. Ltd. Şti.
Business address: Halkapınar Mahallesi, 1203/11 Sokak, No: 2/N, Meyva İş Merkezi, Konak, İzmir, Türkiye
Email: [email protected]
Website: www.damsak.com.tr

2. Customer and Contract Scope

This Agreement concerns eligible consumer purchases placed through our website for delivery to supported destinations outside Türkiye. The customer is the individual identified in the order and checkout records. Nothing in this Agreement limits rights that cannot legally be waived.

3. Products and Product Information

Product descriptions, ingredients, net weights, origin information, availability and any relevant warnings are shown on the applicable product pages. Damsak acts as a supplier and seller of products and does not claim to manufacture every product offered. Customers should review ingredient and allergen information before purchase.

4. Orders and Contract Formation

Before placing an order, customers can review the products, quantities, delivery address, shipping charges and total payable amount shown at checkout. An order acknowledgement confirms receipt of the order request and does not necessarily mean the order has been accepted. The sale is confirmed when we communicate acceptance or dispatch, subject to applicable law. If we cannot fulfill an order, we will contact the customer and arrange any refund required by law.

5. Prices, Currencies and Payment

Product prices and available payment methods are displayed on the website and at checkout. The final currency and amount payable are shown before the customer submits the order. Exchange rates or additional conversion charges applied independently by a customer's bank or card issuer may differ. Any applicable shipping costs, taxes and charges collected by Damsak will be identified at checkout.

6. Shipping and Delivery

Orders are generally prepared for handover to a carrier within 1–3 business days. Estimated international carrier transit time is 4–15 business days after handover, depending on destination, carrier and customs processes. The combined indicative period is therefore 5–18 business days from order processing, not a guaranteed delivery date. More specific information presented at checkout takes precedence where applicable. We may use FedEx or other logistics providers according to destination and service availability.

7. Customs, Import Duties and Restrictions

Cross-border shipments may be subject to customs controls, import restrictions and local regulations. Where Damsak includes import duties or taxes in the amount charged, this will be indicated in the relevant offer or checkout information. Otherwise, any charges payable by the customer must be clearly disclosed before purchase where required by law. Customers should ensure the ordered goods are permitted in their destination country. Mandatory consumer rights are unaffected.

8. Cancellation and Withdrawal

Customers may request cancellation before dispatch by contacting us promptly. Cancellation is not guaranteed once an order has entered fulfillment or shipment. For eligible products, Damsak offers a 14-day return request period after delivery, subject to the published Returns & Refunds Policy. This voluntary policy does not replace or reduce mandatory cancellation and withdrawal rights under the laws applicable to the customer, including any longer notice or return periods required by law.

9. Food Products and Return Exceptions

Some products may qualify for statutory withdrawal exceptions, including goods liable to deteriorate or expire rapidly and sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where the relevant law permits. Not all food products are automatically excluded from returns. Customers retain all mandatory rights relating to defective, damaged, incorrectly supplied or non-conforming goods.

10. Returns and Refunds

Customers should contact [email protected] with their order number and reason for the request. Return instructions, any lawful return-shipping charges, and the refund method and timeframe will be provided in accordance with the applicable Returns & Refunds Policy and mandatory law. Refunds will ordinarily be made using the original payment method unless otherwise agreed or required by law.

11. Damaged, Missing or Incorrect Orders

If an order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible and provide the order number and, where available, photographs of the parcel and affected products. Prompt reporting helps us investigate with the carrier but does not remove statutory consumer remedies.

12. Customer Responsibilities

Customers must provide accurate delivery and contact details and comply with applicable import rules. We may contact customers when additional information is needed to complete a lawful shipment. Any consequences of incorrect details will be handled in accordance with applicable law.

13. Privacy and Payment Security

Personal information is processed as described in our Privacy Policy. Payments are handled using the payment options available at checkout. Customers can find the Privacy Policy and Secure Shopping & Payments information in the website's Legal Information section.

14. Liability and Mandatory Rights

Nothing in this Agreement excludes or limits liability or consumer remedies where doing so is prohibited by applicable law. Any other limitations apply only to the extent permitted by the laws governing the relevant transaction.

15. Governing Law and Disputes

Subject to mandatory consumer protections and applicable jurisdiction rules, this Agreement is governed by the laws of Türkiye. This provision does not deprive customers of mandatory protections available under the laws of their habitual residence where those protections apply. Customers may contact us first to seek an amicable resolution; this does not restrict access to competent courts or statutory dispute-resolution bodies.

16. Changes and Contact

We may update this Agreement for future orders. The terms applicable to an accepted order are those provided or made available to the customer at the time of that transaction, subject to mandatory law. Questions can be sent to [email protected].