Shipping & Delivery Policy

Last updated: October 22, 2026

1. Where We Ship

Damsak Gıda ships to selected international destinations, subject to carrier coverage, product restrictions and applicable import requirements. Available destinations and shipping options are confirmed during checkout.

2. Order Processing

Orders are generally prepared and handed over to the selected shipping carrier within 1–3 business days after payment confirmation, subject to product availability and order verification. Business days exclude weekends and applicable public holidays.

3. Estimated Delivery Times

Delivery times vary by destination, selected service and customs processing. These are estimates, not guaranteed delivery dates. Checkout may show destination-specific estimates where available.

4. Shipping Partners

We work with established shipping and logistics providers. Depending on the destination and service availability, your order may be delivered by FedEx or another authorized carrier. The carrier may vary between orders.

5. Shipping Charges

Shipping costs depend on destination, shipment characteristics and the selected service. Applicable shipping charges and any eligible free-shipping offer are displayed during checkout before payment confirmation. Destination-specific promotions and thresholds may vary.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspection and local import requirements. Where import duties and taxes are included in the amount charged at checkout, this will be reflected in the applicable order terms. If any charges are not included, customers will be informed where required before completing the purchase. Customers are responsible for checking any local import restrictions applicable to the ordered products.

7. Tracking & Delivery Updates

Once your order has been dispatched, tracking details will be shared when provided by the carrier. Tracking updates and final-mile delivery procedures depend on the carrier and destination.

8. Delays & Delivery Issues

Customs reviews, severe weather, local holidays, carrier disruptions or incorrect delivery information may affect delivery times. If your order is delayed or tracking appears incorrect, please contact us so we can investigate with the shipping provider. Your mandatory consumer rights remain unaffected.

9. Damaged, Missing or Incorrect Orders

If your parcel arrives damaged, contains an incorrect item or appears incomplete, please contact us promptly at [email protected], ideally with your order number and photographs. We will review the issue and provide a remedy consistent with applicable consumer law and our Returns & Refunds Policy.

10. Contact